Course outline

Module 1

Introducing performance management

Module 2

Management reporting and intangibles

Module 3

General Electric's performance measures

Module 4

Performance management in practice

Module 5

Unveiling the balanced scorecard

Module 6

Implementing the balanced scorecard

Module 7

The shareholder perspective

Module 8

The customer perspective

Module 9

The internal perspective

Module 10

The learning perspective

Module 11

New scorecard perspectives

Module 12

Alerts and performance dashboards

Introduction Text

Performance metrics are used today in every kind of organisation. This course will give you new skills and ideas for measuring business performance using KPI’s, scorecards and dashboards. It includes real-life examples based on the author’s experience working with performance measurement systems in all kinds of organisations. Financial professionals implementing rolling forecast systems will also benefit.