Course outline
Module 1
Introducing performance management
Module 2
Management reporting and intangibles
Module 3
General Electric's performance measures
Module 4
Performance management in practice
Module 5
Unveiling the balanced scorecard
Module 6
Implementing the balanced scorecard
Module 7
The shareholder perspective
Module 8
The customer perspective
Module 9
The internal perspective
Module 10
The learning perspective
Module 11
New scorecard perspectives
Module 12
Alerts and performance dashboards
Performance metrics are used today in every kind of organisation. This course will give you new skills and ideas for measuring business performance using KPI’s, scorecards and dashboards. It includes real-life examples based on the author’s experience working with performance measurement systems in all kinds of organisations. Financial professionals implementing rolling forecast systems will also benefit.